We are a customer focused organisation built on a culture of service, commitment and trust. We provide our customers with dependable and value-oriented solutions and the highest level of customer service and support. For information on our quality systems, please see Quality Assurance and Certifications.
We are aligned with and focused on our customers’ success, setting high standards for ourselves and executing flawlessly. We take pride in exceeding our partners' expectations - building and maintaining long-term relationships as a PARTNER OF CHOICE.
Please read the following information in relation to sending parts
to Thomas Global for support, New Customer Set-Up Process, Warranty and Technical Assistance.
*Please note no unit will be shipped to a customer without a repair quote being approved.
All new customers are set up as payment in advance. No unit will be shipped back to a customer before payment is received. After a period of successful transactions, a customer may request NET 30 terms with us.
We provide a standard 12 month warranty on all component repairs.
Thomas offers 24 hour technical support for all products.
Contact our customer service department by phone at +61 2 8723 6500 (office hours)
or +61 407 023 965 (24 Hour Hotline) or email at firstname.lastname@example.org
Please note that fees may be associated with technical support. Please contact us for details.
Please note the Thomas Global Systems Terms and Conditions of Sale shall exclusively apply to every order sent to Thomas Global Systems.
THOMAS GLOBAL SYSTEMS TERMS AND CONDITIONS OF SALE