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CUSTOMER SUPPORT

We are aligned with and focused on our customers’ success, setting high standards for ourselves and executing flawlessly. We take pride in exceeding our partners' expectations - building and maintaining long-term relationships as a PARTNER OF CHOICE.
Product quality is at the core of Thomas and its customers. The company operates with the approval of regulatory organizations and with the quality endorsement of our customers. Thomas is committed to maintaining the highest standards of quality, both in our technical output and in customer service. Our commitment to delivering the highest standards of quality and customer service is more than a contractual obligation; Thomas takes pride in exceeding the expectations of our customers and in maintaining long-term, productive relationships with customers and suppliers.
Thomas maintains certifications with over seven separate national airworthiness authorities (NAAs) including the Federal Aviation Administration (FAA), European Aviation Safety Agency (EASA), Civil Aviation Safety Authority of Australia (CASA) and Civil Aviation Administration of China (CAAC). A full list of our certifications can be found here.
Thomas Global's industry leading engineering, manufacturing and support capabilities provide our products and customers with a competitive edge. Pre-eminent in-country capabilities from two strategically located facilities in Sydney, Australia and Irvine, California - supporting our work in a diverse range of areas such as avionics design through major submarine electronic system upgrades.
At Thomas Global Systems we value strong relationships with our suppliers, who play a vital role in helping us deliver quality products produced safely, ethically and sustainably to our global customers on time.