Product quality is at the core of Thomas Global and its customers. The company operates with the approval of regulatory organizations and with the quality endorsement of our customers. Thomas Global is committed to maintaining the highest standards of quality, both in our technical output and in customer service. Our commitment to delivering the highest standards of quality and customer service is more than a contractual obligation; Thomas Global takes pride in exceeding the expectations of our customers and in maintaining long-term, productive relationships with customers and suppliers.
The group’s integrated Quality Management System is underpinned by certification to the ISO9001 and AS9100 Standards. Our goal is to ensure that we can consistently deliver our products and services in a way that meets or exceeds customer quality requirements. As an ISO 9001/AS9100 certified manufacturer, we can represent to our customers that we maintain high quality industry standards in the education of our employees and the design, manufacture and support of our products. Our products undergo extensive quality control testing prior to being delivered to customers.
See Quality Policy below.
Thomas Global maintains certifications with over seven separate national airworthiness authorities (NAAs) including the Federal Aviation Administration (FAA), European Aviation Safety Agency (EASA), Civil Aviation Safety Authority of Australia (CASA) and Civil Aviation Administration of China (CAAC).
For further information please see our Certifications.
For detailed information, please download the Thomas Global Self Assessment Questionnaire.
All suppliers and subcontractors to Thomas Global Group are required to comply with our Supplier Flowdown Requirements.
The Company considers that a commitment to quality is essential to its ongoing success and growth. For this reason, the Company’s standards will not be compromised for short term gain.
One of the most important principles used in developing quality in the Company’s management systems is the achievement of consistency in all activities undertaken.
The Company’s policy is to achieve consistency by planning and maintaining control of processes through the use of documented procedures, measurement, data gathering, analysis, review and improvement. This consistency will be maintained in the long term through regular review and the introduction of ongoing improvements to its operations. This will involve actively soliciting and receiving feedback from customers, team members and suppliers.
The Company recognises that the skills of its team members are one of its most valuable assets and it is Company policy to identify the need for, and provide appropriate training to enhance existing and potential skills.
A key aim of the Company is to provide a culture in which team members have a desire to contribute to the management of quality and to improve company processes through positive action. These ongoing improvements to the way in which the Company manages quality will ensure that all aspects of its performance will be recorded, and procedures documented, monitored and reviewed, so that customers are provided with a consistent service that ensures products are reliable, safe and meet customer, regulatory and statutory requirements and expectations. This committed service flows from the quality processes of its team members and contributes significantly to an attitude of dedication to quality throughout the Company.
The Company endorses the policies and practices set out in its AS/NZS ISO 9001 / AS 9100 Quality Management Systems Manual and ICAO Safety Management Systems Manual.
(Refer to TE742-XMG Thomas Global Standards of Business Conduct)