Customer Information

New customer setup process

New customers are requested to complete the Customer Self-Assessment Questionnaire. All new customers are set up as payment in advance. No unit will ship to a customer before full payment is received. After a period of successful transactions, a customer may request Net 30 terms.

Sending units to us for repair, upgrade or recertification

Package the unit appropriately to prevent damage and include the following documentation:

  • Purchase Order
  • Return Ship To Address
  • Contact Name (including phone and email) of the person who will approve the repair quote
  • Reason for Removal/ Failure Description
  • Requested Delivery Date

Send the Unit to the relevant Thomas Global Systems facility (if unsure which location to send the unit to, please check with our Customer Service before sending).  Our facility addresses are set out below:

United States

Thomas Global Systems LLC

Phone: +1 (949) 596-7895

13844 Alton Parkway, Suite 140
Irvine, CA 92618


Thomas Global Systems Australia Pty. Ltd.

Phone: +61 2 8723 6500
Block W, 391 Park Road
Regents Park, NSW 2143


If you require a unit faster than our standard turn times, an expedite fee of 25% will be applied to the total cost of the unit. Please note on your paperwork that the unit requires expedite and include a requested delivery date.

Terms and Conditions of Sale

Please note the Thomas Global Systems Terms and Conditions of Sale shall exclusively apply to every order sent to Thomas Global Systems.

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