Customer Information

New customer setup process

New customers must complete the Customer Self-Assessment Questionnaire. New customer account payment arrangements must be set up in advance. No unit will be shipped to a customer before full payment is received. After a period of successful transactions, a customer may request Net 30 terms.

Please Contact Us for more new-customer information and the Customer Self-Assessment Questionaire.

Sending units to us for repair, upgrade or recertification

When sending units to Thomas Global for repair, upgrade or recertification, they must be appropriately packaged to prevent damage. The unit must be accompanied by the following documentation:

  • Purchase Order
  • Return Shipping Address
  • Contact Information including contact person, phone number and email address
  • Reason for removal and/or description of the failure
  • Requested return date

The unit must be sent to one of the following facilities:

United States

Thomas Global Systems LLC

Phone: +1 (949) 596-7895

13844 Alton Parkway, Suite 140
Irvine, CA 92618
USA

Australia

Thomas Global Systems Australia Pty. Ltd.

Phone: +61 2 8723 6500
Block W, 391 Park Road
Regents Park, NSW 2143
Australia

Expedites

Expedited orders incur a fee of 25% of the final invoice. Notification of fast-tracking must be provided in advance and clearly stated on shipping documentation.

Terms and Conditions of Sale

The Thomas Global Systems Terms and Conditions of Sale apply to every order sent to Thomas Global Systems.

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