Quality Assurance

The group’s integrated Quality Management System is underpinned by our certification to the AS9100D and ISO9001:2015 Standards. Our goal is to ensure that we can consistently deliver our products and services in a way that meets or exceeds customer quality requirements. As a certified manufacturer, we maintain high-quality industry standards in the education of our employees and the design, manufacture and support of our products. Our products undergo extensive quality control testing prior to being delivered to customers.

Thomas Global understands that quality is fundamental to the Company’s ongoing success and growth.

One of the most important principles used in developing quality in the Company’s management systems is the achievement of consistency in all activities undertaken.

The Company’s policy is to achieve consistency by planning and maintaining control of processes through the use of documented procedures, measurement, data gathering, analysis, review and improvement. This consistency will be maintained in the long term through regular review and the introduction of ongoing improvements to its operations. This will involve actively soliciting and receiving feedback from customers, team members and suppliers.

The Company recognises that the skills of its team members are one of its most valuable assets and it is Company policy to identify the need for, and provide appropriate training to enhance existing and potential skills.

A key aim of the Company is to provide a culture in which team members have a desire to contribute to the management of quality and to improve company processes through positive action. These ongoing improvements to the way in which the Company manages quality will ensure that all aspects of its performance will be recorded, and procedures documented, monitored and reviewed, so that customers are provided with a consistent service that ensures products are reliable, safe and meet customer, regulatory and statutory requirements and expectations. This committed service flows from the quality processes of its team members and contributes significantly to an attitude of dedication to quality throughout the Company.

The Company endorses the policies and practices set out in its ISO9001 / AS9100 Quality Management Systems Manual and ICAO Safety Management Systems Manual.

Thomas Global maintains certifications with multiple National Airworthiness Authorities (NAAs) including the Federal Aviation Administration (FAA), European Aviation Safety Agency (EASA), and Civil Aviation Safety Authority of Australia (CASA).

For further information please see our Certification pages below.

For a copy of our Quality Self Assessment, please Contact Us.

All suppliers and subcontractors to Thomas Global are required to comply with our Supplier Requirements and Flowdown Document.

Supplier-Flowdown-Requirements