Quality Assurance

Our integrated approach to quality

Thomas Global operates with the approval of regulatory organizations and with the quality endorsement of our customers. Thomas Global is committed to maintaining the highest standards of quality, both in our technical output and in customer service – quality is integrated into every facet of our business operations.

Our commitment to delivering the highest standards of quality and customer service is more than a contractual obligation. Thomas Global takes pride in exceeding the expectations of our customers and in maintaining long-term, productive relationships with customers and suppliers.

ISO9001:2015 / AS9100D

The group’s integrated Quality Management System is underpinned by our certification to the AS9100D and ISO9001:2015 Standards. Our goal is to ensure that we can consistently deliver our products and services in a way that meets or exceeds customer quality requirements. As a certified manufacturer, we can represent to our customers that we maintain high quality industry standards in the education of our employees and the design, manufacture and support of our products. Our products undergo extensive quality control testing prior to being delivered to customers.

Quality Policy

The Company considers that a commitment to quality is essential to its ongoing success and growth. For this reason, the Company’s standards will not be compromised for short term gain.

One of the most important principles used in developing quality in the Company’s management systems is the achievement of consistency in all activities undertaken.

The Company’s policy is to achieve consistency by planning and maintaining control of processes through the use of documented procedures, measurement, data gathering, analysis, review and improvement. This consistency will be maintained in the long term through regular review and the introduction of ongoing improvements to its operations. This will involve actively soliciting and receiving feedback from customers, team members and suppliers.

The Company recognises that the skills of its team members are one of its most valuable assets and it is Company policy to identify the need for, and provide appropriate training to enhance existing and potential skills.

A key aim of the Company is to provide a culture in which team members have a desire to contribute to the management of quality and to improve company processes through positive action. These ongoing improvements to the way in which the Company manages quality will ensure that all aspects of its performance will be recorded, and procedures documented, monitored and reviewed, so that customers are provided with a consistent service that ensures products are reliable, safe and meet customer, regulatory and statutory requirements and expectations. This committed service flows from the quality processes of its team members and contributes significantly to an attitude of dedication to quality throughout the Company.

The Company endorses the policies and practices set out in its ISO9001 / AS9100 Quality Management Systems Manual and ICAO Safety Management Systems Manual.

NAA Certification

Thomas Global maintains certifications with multiple National Airworthiness Authorities (NAAs) including the Federal Aviation Administration (FAA), European Aviation Safety Agency (EASA), and Civil Aviation Safety Authority of Australia (CASA).

For further information please see our Certification pages below.

Quality Self Assessment

For a copy of our Quality Self Assesment, please Contact Us.

Supplier Flowdown Requirements

All suppliers and subcontractors to Thomas Global are required to comply with our Supplier Requirements and Flowdown Document.


Please Contact Us if you have any further questions.


Thomas Global has an Integrated Quality Management System that is certified to AS9100D/ ISO9001:2015 by independent registrars.

The company is separately certified by:

  • National Airworthiness Authorities (NAAs)
  • Major customers, including airlines and military prime contractors

To view or download copies of some of our current QA Certificates and NAA Approvals, please click on the links below.  Please Contact Us for details of other certifications we hold.

Australia Facility Certificates

Regulator / Auditor Description Standard / Regulation Certificate No. Since (Year)
FAA – Federal Aviation Administration Repair Station Part 145 T16Y6901999
EASA – European Aviation Safety Agency AMO Part 145 EASA.145.03112006
CASA – Civil Aviation Safety Authority Repair Facility Part 145 1-TSPBB* 1989
CAAC – General Administration of Civil Aviation of China AMOPart 145F06100387 2005
SAE InternationalQuality Management System for Aviation, Space & Defence Organisation AS9100D201610402010
ISO - International Organization for Standardization Quality Management System for Aviation, Space & Defence Organisation ISO 9001:2015  201610401998
CAGE Code Export Approval to Supply to US DoD, NATO member nations and other foreign governments Z34721977
D.U.N.S. Number Company Identification and Tracking Number issued by D&B 8911118252011

*Note: A CASA Release Form One, issued by an approved Part 145 maintenance organisation located in Australia is accepted by the Civil Aviation Authority of Singapore (CAAS)  - Refer CAAS AC145-3 (4)

United States Facility Certificates

Regulator / Auditor DescriptionStandard / Regulation Certificate No. Since (Year)
FAA – Federal Aviation Administration Repair Station Part 145 N1QR117B2009
EASA – European Aviation Safety Agency AMO Part 145 ESA.145.66222017
SAE InternationalQuality Management System CertificationAS9100D0818-0821-CN AS 0082016
ISO - International Organization for Standardization Quality Management System CertificationISO9001:20150818-0821-CN AS 0082016
CAGE CODE Quality Management System Certification 6ZT042014
D.U.N.S. Number Company Identification and Tracking Number issued by D&B 0791273782014


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